We offer a 14-day returns policy, which means you have 14 days after receiving your order to tell us you would like to return it.
✅ Eligibility conditions
To be eligible for a return, the item must:
Be in its original condition, unworn and unused
Be returned with its labels and in its original packaging
Come with the receipt or proof of purchase
📩 To start a return
Contact us at the following address: [email protected] Returns must be sent to the following address: 22 rue Surcouf 75007 Paris, France
If the return is accepted, we will send you a return label together with detailed instructions. 📦 Please note: returns without a prior request will not be accepted.
🛠 Damage or order errors
Please check your parcel as soon as you receive it. If an item is faulty or damaged, or if you received the wrong product, contact us immediately at [email protected] so that we can offer you a solution.
🚫 Exceptions
Some items cannot be returned, such as:
Sale items
Gift cards
For any question about a specific item, feel free to write to us.
🔄 Exchanges
The quickest way to get the right item is to return the product and place a new order once the return has been approved.
🇪🇺 Legal withdrawal period (EU)
If you are based in the European Union, you have a 14-day right of withdrawal, without having to give any reason.
The conditions are the same: unused item, with labels, in its original packaging, with the receipt or proof of purchase.
💳 Refunds
Once your return has been received and inspected, you will be told by email whether the refund has been approved. If approved, the refund will be made automatically to your original payment method within 10 working days.
⏳ If you have not seen the refund after 15 working days, contact us at [email protected]
